Support

Help with DOFOTT, answered by the person who built it

Write to help@dofott.com and say what happened. You get a reply within one business day, from a person, in English or Turkish. Most questions are one of the ones below, and the answer may save you the wait.

No travel blocks appeared

• The event needs a place. An address or a place name Google Maps™ can find, in the event's location field. A video link or a room name is not a place. A Google Meet™ link on an event that also has an address does not get in the way: the address is what counts.
• Its calendar has to be ticked. Your primary calendar is on by default; the others are on the settings page.
• A starting address has to be set. Without one there is nowhere to travel from.
• The trip has to be at least three minutes. A meeting in another room of the building you are already in, or next door, gets no block: it is the same place. The meeting before it gets no trip back either, since you are staying.
• The event has to be ahead of you. DOFOTT looks from about an hour ago to sixty days out, and leaves the past alone.
• You need a plan. Without one DOFOTT writes nothing new and leaves your calendar as it is. The pricing page says what a month costs, and twelve meetings with a place a month are free.

A block looks wrong

Travel time comes from Google Maps™, with live traffic for driving and timetables for transit; minutes cannot be typed in, and that is deliberate. Every block's description has a link to a page for that one trip: travel mode, starting address, return trip, or no travel time for that event. When you move an event its block follows, usually within seconds and at most within fifteen minutes.

Blocks show up late in Apple Calendar

Google Calendar shows a block the moment DOFOTT writes it; Apple Calendar only sees it the next time it checks Google, every five minutes on a Mac by default. On a Mac, set your Google account to refresh every minute (Calendar → Settings → Accounts) or press ⌘R. On an iPhone, where the shortest schedule is every 15 minutes, open Calendars at the bottom of the Calendar app and pull down to fetch at once. More in the Apple Calendar guide.

A block I deleted

It stays deleted. DOFOTT does not put back a block you removed, unless the event's location changes. Your own events are never touched.

The connection to Google dropped

When Google no longer lets DOFOTT reach your calendar, DOFOTT stops adding trips; the trips already there stay where they are. Usually it is one of these: you removed DOFOTT's access in your Google account, an administrator turned off third-party apps on your company account, or something changed in your Google account.

Within the hour we email you with two ways out:

• You don't know why it happened. Open the settings page and connect again. Everything carries on where it stopped: your addresses, your settings, your plan.
• You removed it on purpose. The letter has a link that deletes your account. Your data is deleted, your subscription stops renewing (a period you already paid for runs to its end, with no refund) and our letters stop. The trips DOFOTT already put in your calendar stay, because we can no longer reach it; to have them removed too, connect again and delete your account from the settings page instead.

If you do neither, we write once more after three weeks, and 30 days after the first letter the account is deleted by itself, the same way.

Adding DOFOTT for a whole company

DOFOTT is in the Google Workspace Marketplace, reviewed by Google. A Google Workspace admin can install it there for the whole organization or for chosen teams: open the listing signed in as an admin and choose Admin install.

• What the admin gives. The calendar permissions DOFOTT asks for, granted once on everyone's behalf. DOFOTT then shows in the Google apps menu, the nine dots at the top right of Gmail.
• What does not happen. Nobody's calendar changes on its own. DOFOTT gets no key to every calendar in the company; each person opens it, signs in and sets their own address, and travel time starts from there.
• Who pays. Each person has their own plan and their own free twelve meetings a month. One bill for a team is not here yet; ask for it on the teams page.
• Taking it out. The admin removes it in the Google Admin console. Blocks already written stay in each calendar, so anyone who wants them gone uses "Delete account and remove all DOFOTT blocks" on the settings page first.

Billing

What a month costs and when a card is charged is on the pricing page. Payments are handled by Polar, our reseller, so receipts and invoices come from them. A charge you did not expect comes here first: email, and it gets looked at the same day.

Removing DOFOTT

On the settings page, "Delete account and remove all DOFOTT blocks" takes every block out of your calendar, deletes your data and revokes DOFOTT's access at Google, immediately. What is held about you until then is on the privacy page.

What to put in the email

The date and time of the event, what DOFOTT did, and what you expected. Never the event's title or its guests: DOFOTT does not need them and does not keep them. For anything that is not a problem, the contact page says what to write where.

Google Calendar™ and Google Maps™ are trademarks of Google LLC.